Faqs
Answers to your questions.
Everything you may want to know before building your bridal party look. From Lookbooks to orders, we’ve kept it simple.
Faqs
Frequently Asked Questions
1. What is Aisle?
Aisle helps you shop dresses for every wedding moment. Bridesmaids, bridal showers, bachelorettes, rehearsal dinners, and guest looks all live in one place.
2. How do I shop by wedding event?
Start with Find Your Event. Pick the moment you are dressing for, then use filters to narrow by color, brand, length, silhouette, and price.
3. What is a Lookbook?
A Lookbook is your saved edit. You can collect dresses, build a palette, and keep your favorite options in one place before sharing them.
4. Do I need an account to create a Lookbook?
Yes. Creating an account lets you save dresses, update your Lookbook, and come back to it anytime.
5. Can I share my Lookbook?
Yes. Once your Lookbook is ready, you can share it with your bridal party so everyone can shop from the same edit.
6. Can I save dresses for later?
Yes. Use Saved or your Lookbook to keep track of the pieces you love before you are ready to checkout.
7. Can I shop dresses from different brands?
Yes. Aisle brings different brands and styles together, so you can compare dresses without opening ten tabs.
8. How do I choose the right color?
Use the color filters first. Then open each dress to review its shade, fabric, and product details before adding it to your cart.
9. How do I track my order?
Go to Order Status and enter your order number with the email used at checkout. You will see the latest status there.
10. What do the order statuses mean?
Confirmed means we received your order. Preparing means it is being processed. Shipped means it is on the way. Delivered means it arrived.
11. What if I need help with my order?
Email orders@aisle.com with your order number and checkout email. We’ll help you from there.
12. Can I return or exchange an item?
Return and exchange rules may vary by item or brand. Please check the product details and return policy before placing your order.