{"id":881,"date":"2025-11-28T16:57:47","date_gmt":"2025-11-28T16:57:47","guid":{"rendered":"https:\/\/projectdemolink.com\/BPUB\/?page_id=881"},"modified":"2026-01-15T22:55:13","modified_gmt":"2026-01-15T22:55:13","slug":"desired-outcomes","status":"publish","type":"page","link":"https:\/\/projectdemolink.com\/BPUB\/milestones\/desired-outcomes\/","title":{"rendered":"Desired Outcomes"},"content":{"rendered":"\t\t
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  1. Home<\/a><\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Desired Outcomes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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    Development Process<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Desired Outcomes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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    Desired Outcome 1: Maintain rates that are fair, transparent, and financially sustainable for all customer classes.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 1:<\/u> BPUB will maintain electric utility rates less than 2.5% of median household income.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 2:<\/u> BPUB will maintain water utility rates less than 1.5% of median household income.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 3:<\/u> BPUB will maintain wastewater utility rates less than 1.5% of median household income.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 4:<\/u> BPUB will maximize Peak Load Offset with On-System Generation to reduce ERCOT market exposure and scarcity costs.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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      Desired Outcome 2: Attract, Develop, and Retain talent by fostering a motivated, high performing, and resilient workforce.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 5:<\/u> BPUB will maintain a 12-month average Vacancy Rate at or below the median benchmark for peer municipal utilities.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 6:<\/u> BPUB will maintain an Employee Retention Rate at or above the Society for Human Resource Management (SHRM) utility benchmark.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 7:<\/u> BPUB will maintain a rolling 12-month average Days to Fill Vacancies that below the median public sector organizations.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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        Desired Outcome 3: Improve customer sentiment by enhancing the customer experience and promoting the value of a municipal utility.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 8:<\/u> BPUB will maintain a customer satisfaction score aligned with state public utility benchmarks.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 9:<\/u> BPUB will maintain an after-call satisfaction score of 80%.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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          Desired Outcome 4: Enhance Resiliency & Reliability for electric, water, and wastewater utility services.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 10:<\/u> BPUB will maintain a rolling 12-month average electric System Average Interruption Duration Index (SAIDI) at the top-quartile American Public Power Association (APPA) benchmark.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 11:<\/u> BPUB will maintain a rolling 12-month average electric Customer Average Interruption Duration Index (CAIDI) at the top-quartile APPA benchmark.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 12:<\/u> BPUB will maintain a rolling 12-month average electric System Average Interruption Frequency Index (SAIFI) at the top-quartile APPA benchmark.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 13:<\/u> BPUB will maintain a rolling 12-month average electric Momentary Average Interruption Frequency Index (MAIFI) at the top-quartile APPA benchmark.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 14:<\/u> BPUB will improve water system efficiency by maintaining a line loss rate of less than or equal to 13%.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 15:<\/u> BPUB will target a Gallons Per Capita per Day (GPCD) of less than or equal to 95 gallons.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKPI 16:<\/u> BPUB will maintain a top-quartile Asset Failure Index (AFI) when compared to peer utilities.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Home Desired Outcomes Development Process Desired Outcomes Desired Outcome 1: Maintain rates that are fair, transparent, and financially sustainable for all customer classes. KPI 1: BPUB will maintain electric utility rates less than 2.5% of median household income. KPI 2: BPUB will maintain water utility rates less than 1.5% of median household income. KPI 3: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-881","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/projectdemolink.com\/BPUB\/wp-json\/wp\/v2\/pages\/881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/projectdemolink.com\/BPUB\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/projectdemolink.com\/BPUB\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/projectdemolink.com\/BPUB\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/projectdemolink.com\/BPUB\/wp-json\/wp\/v2\/comments?post=881"}],"version-history":[{"count":71,"href":"https:\/\/projectdemolink.com\/BPUB\/wp-json\/wp\/v2\/pages\/881\/revisions"}],"predecessor-version":[{"id":3207,"href":"https:\/\/projectdemolink.com\/BPUB\/wp-json\/wp\/v2\/pages\/881\/revisions\/3207"}],"up":[{"embeddable":true,"href":"https:\/\/projectdemolink.com\/BPUB\/wp-json\/wp\/v2\/pages\/813"}],"wp:attachment":[{"href":"https:\/\/projectdemolink.com\/BPUB\/wp-json\/wp\/v2\/media?parent=881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}